This article explains who can recall submitted mobile timesheets, when a timesheet can be recalled, and how recalling changes the timesheet status so you can edit and resubmit it.
⚠ Important: You can only recall a timesheet if you meet the role requirements and the timesheet has not completed all approval levels.
Recall a Submitted Mobile Timesheet
Use this procedure to recall a submitted timesheet so you can correct an error or add missing information.
Go to the Submitted Timesheets list.
Locate the timesheet you want to recall, then click the timesheet. The timesheet opens in the timesheet entry screen.
Click Recall. The timesheet closes and its status changes from Submitted to Incomplete.
Once recalled, the timesheet appears in the Incomplete Timesheets list so you can edit and resubmit it.
When You Can Recall a Timesheet
Timesheets can only be recalled in specific situations, depending on your role and the approval status.
As a Timesheet Initiator
If you act as a timesheet initiator and submit timesheets on behalf of payees:
You can recall a timesheet that you submitted if you realise there is an error or omission.
Recalling the timesheet changes its status from Submitted to Incomplete, and you can then access it in the Incomplete Timesheets list to make changes.
You can only recall a timesheet you have submitted if it is yet to be approved. Once it has been approved, you cannot recall it as an initiator.
As an Agency-Level Timesheet Approver
If you act as an agency-level timesheet approver:
You can recall a timesheet that has been approved so long as the approval process is not yet complete.
You can recall a timesheet approved at your level (for example, first-level approval) as long as the timesheet is yet to be approved by a higher-level approver (for example, a second-level approver).
For timesheets with multiple approval levels:
The timesheet remains in Submitted status until all approval stages are complete.
While it is in Submitted status, you can access it from the Submitted Timesheets list, subject to your role and approval level.
Editing Submitted vs Recalled Timesheets
You cannot edit a timesheet that is in Submitted status.
If a submitted timesheet needs changes:
The timesheet must be recalled (by the initiator or an approver with the correct level) or
Rejected by an approver, so the initiator can update and resubmit it.
Once the timesheet status changes to Incomplete (after recall or rejection), you can open it from the Incomplete Timesheets list, make the required edits, and submit it again for approval.
Best Practices
Recall a timesheet as soon as you notice an error so it does not progress further through the approval workflow.
Always check that all hours, allowances, and reimbursement claims are correct before submitting a timesheet.
If you are an approver, confirm whether higher-level approvals have already occurred before attempting to recall a timesheet.