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Reset a User's Password

Learn how to reset another user's password from their user record.

Written by Jason Tu

This article explains how to reset a user's password on their behalf, so they can regain access to their account.

Reset a User's Password

  1. Log into FastTrack360, and go to Maintenance, then select User.

  2. Search for and open the relevant user record.

  3. In the user record, go to the Login Details section, then click Reset Password.

  4. Enter the new password in the New Password and Re-enter Password fields.

  5. Click Reset Password to save the new password.

  6. If the Login Blocked checkbox is ticked, click Edit, untick the checkbox, then click Save Changes.

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