Use the information below to contact the team that can help with your enquiry.
Contact Sales
Contact the Sales team for information about FastTrack360 products and services.
Call +61 3 9225 9600, then select option one.
Email [email protected].
Get Customer Support
The Customer Service Centre supplements the FastTrack360 skills, expertise, and knowledge available within your organisation.
Before requesting support, try the following resources:
Refer to the online help available through this web portal.
Review your organisation’s internal documentation, such as Standard Operating Procedures or induction guides.
Consult your internal FastTrack360 Administrator or System Administrator.
Ask a senior member of staff, a colleague, or someone who has attended a FastTrack training course.
Review the training materials provided during FastTrack training courses.
Check your organisation’s log of known or recurring issues and Frequently Asked Questions.
If these resources do not resolve the issue, your internal FastTrack360 Administrator should contact the Customer Service Centre on your behalf.
Prepare a Support Request
Provide as much information as possible to help your internal FastTrack360 Administrator and the Customer Service Centre investigate the issue.
Describe the issue clearly and include specific details about what happened.
Explain the steps you followed before the issue occurred.
Record any error messages displayed.
Include relevant screenshots and logs when available.
Ask your FastTrack360 Administrator to submit the request to the Customer Service Centre.
FastTrack360 Administrators can contact Technical Support using Log a support request.
Contact Accounts
Contact the Accounts team for account-related enquiries.
Call +61 3 9225 9600, then select option three.
Contact Professional Services
The Professional Services team supports new FastTrack360 implementations and upgrades for existing clients.
The team includes Project Managers and Business, Technical, and Training Consultants with recruitment industry experience.
Business Consultants work with your teams to understand your business requirements and recommend practical ways to improve processes, business performance, and growth opportunities.
The implementation methodology uses established project practices developed through work with recruitment and staffing organisations. It focuses on managing project risks, including data migration and configuration, while supporting standardised processes and your organisation’s service requirements.
Call +61 3 9225 9600, then select option four.
Enquire About Training
The Training team provides learning solutions to support user adoption during a new implementation or an upgrade.
Training experts assess the needs of your user groups, business processes, and working scenarios before recommending an appropriate learning solution. Custom training can also include your organisation’s business rules and processes to make the content relevant to each job role.
Available services include:
Training strategy and needs analysis.
Custom-designed learning content.
Assistance with designing and developing Standard Operating Procedures.
Development and delivery of customised classroom training.
FastTrack Academy training sessions.
The Training team can:
Analyse your learning needs.
Work with subject matter experts, stakeholders, and end users.
Design content using your organisation’s branding, processes, and FastTrack360 environment.
Develop scenario-based and role-specific training materials.
Deliver training through webinars or classroom sessions.
Transfer training materials and documentation to your staff for ongoing management.
Email [email protected] to discuss your training requirements.
Contact Reception
Contact Reception for general enquiries.
Call +61 3 9225 9600, then select option five.