This article explains how to configure email domain authentication so emails sent from FastTrack360 are more likely to reach the recipient’s inbox instead of being flagged as junk or spam.
⚠️ Important: To access Email Domain, your administrator must have the Setup DMARC and DKIM Email Security permission in Maintenance, then Role Data Group, then Maintenance.
Complete this setup in your production environment. To apply the settings to a test environment, log a ticket with support.
Set Up Email Domain Authentication
Make sure your System Administrator can access Email Domain.
Go to Dashboard, then click Maintenance, then click Email Domain.
Click Edit, and then in Domain Identities, click Add.
Enter the domain identity you want to whitelist, then click Save.
Your Network Administrator will be able to advise which domain to whitelist.
Repeat steps 4 and 5 for any additional domains you want to whitelist.
Confirm the new domain appears in Domain Identities with Test Email Status set to Not Sent and Status set to Awaiting DNS Settings.
Click Action next to the domain identity, then select Download DNS Settings.
Send the downloaded DNS settings text file to your Network Administrator so they can apply the required DNS records.
When your Network Administrator confirms the DNS settings have been applied, click Action next to the domain identity, then select Validate Domain Identity.
In the Validate Email Domain window, check that the status shows Verified.
If the status does not show Verified, contact your Network Administrator to confirm the DNS settings file has been applied correctly.
Once the status is Verified, click Action next to the domain identity, then select Enable.
In the Email Domain Verification window, click Send Email.
Open the email sent to the logged in user, enter the verification code, then click Verify Code.
Confirm Email Test Status updates to Successful and the Enabled checkbox is selected.
Set the Default Domain and Email
In Defaults, select the validated domain in Default Domain.
Select the email address you want to use in Default Email.
Click Save Changes.
📌 Note: The default domain is used when FastTrack360 would otherwise send from an unvalidated email domain, such as @hotmail.com. The system sends the email from your validated domain instead.
The default email is used with the default domain when FastTrack360 would otherwise send from an unvalidated address. For example, the system can send from [email protected] instead of [email protected].
Change the Email Delivery Method
At the top of the page, change Email Provider from FT360 Relay to Domain Email.
Click Save Changes.
Confirm Domain Email now displays as the email provider.
📌 Note: After you complete this setup, the FastTrack360 send service is whitelisted. To stop using a domain identity later, click Action, then select Disable.
Best Practices
Confirm with your Network Administrator which domains should be whitelisted before you add them.
Wait until your Network Administrator confirms the DNS records are in place before you validate the domain identity.
Complete the setup in production first, then log a support ticket if you also need the settings applied to a test environment.
FAQs
Q1: Why are some recipients not receiving timesheet reminders, payslips, or invoices?
Answer: This usually means the recipient’s mail provider has flagged the messages as unauthenticated or suspicious. Check that DMARC, DKIM, and SPF authentication has been set up correctly in Dashboard, then Maintenance, then click on Email Domain. Mail systems such as Microsoft 365 and Symantec may reject messages if your domain authentication is not configured correctly.